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Shop FAQ

Order process

We are always working on improving the ordering process to ensure a faster turnaround time. I run this business alone, so please allow up to 3-7 days for the item to be shipped.

Currently, small item orders can be processed and shipped within 5 days depending on the volume of orders.

 

Payment method

We only accept Paypal. Credit and debit cards are also accepted and processed through Paypal.

 

Accuracy of Images

Although there may be slight differences in image colors due to the different monitor settings, we try to make the images as close to the original as possible.

 

 

Digital Products

All sales are final once the digital file has been downloaded. There will be no refunds or exchanges in case you change your mind so please read through the description carefully.

 

 

Shipping and Packaging of Physical Products

We ship all orders from Germany via DHL. Domestic shipping usually takes around 2-5 business days while international shipping may take 2-4 weeks or on rare occasions up to 6-8 weeks depending on your location and circumstances. Domestic stamped envelopes take around 1-2 weeks while international ones take around 4-8 weeks.

We try our best to ship using eco-friendly or recycled materials by lessening the usage of plastic but still be able to protect your orders. Prints are shipped flat.

 

XS orders – Only for sticker orders which will be placed on stamped envelopes.

Small orders – Any item below 35 x 25cm and weighs less than 2kg with the packaging.

Medium orders – Any item below 60 x 30cm and weighs less than 2kg with the packaging.

Large orders – Any item above 60 x 30cm inches and weighs more than 2kg with the packaging.

 

Shipping and Handling Cost Estimate:

EU

XS orders – 2,00 EUR

Small orders – 5,00 EUR

Medium orders – 9,00 EUR

Large orders – 14,00 EUR

 

Non-EU Europe

XS orders – 2,00 EUR

Small orders – 9,00 EUR

Medium orders – 16,00 EUR

Large orders – 30,00 EUR

 

International (everywhere else)

XS orders – 2,00 EUR

Small orders – 9,00 EUR

Medium orders – 16,00 EUR

Large orders – 46,00 EUR

 

Shipping address:

If there’s an error in your address and we haven’t shipped out your order yet, kindly send an email to cassidymiethke@gmail.com with your name, order number and corrected address. If the order has been fulfilled, unfortunately we can no longer change its destination. Any additional shipping expenses incurred to resend the item will be shouldered by the customer.

 

Liability

Any additional expenses when the package reaches your country (custom and tax fees) are the responsibility of the customer.

If the item is reported lost or damaged, we will file a claim to the courier (usually takes 30 days) and return the total insured amount that can be claimed, minus the shipping fees.

Please remember that only items with insurance can file a claim.

If the item was not claimed and was shipped back to me, the buyer would have to shoulder the new or additional shipping cost to reship the item.

Other concerns will be handled on a case by case basis.

 

Return Policy

All sales are final and items cannot be returned or refunded in case you suddenly change your mind. All packages are carefully packed in cardboard to be as safe as possible. Once the item is shipped, we are no longer responsible for the handling of it.

However, on special cases that the item arrives damaged and is proven to be a neglect on my end, I will replace it with no additional charge to the buyer. Please contact me within 24 hours after receiving the item with photos of proof of damage.

Terms & Conditions

By ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at CJ Wolf, you warrant that you are at least 18 years old or have parents’ permission to buy from us.

Events outside CJ Wolf’s control shall be considered force majeure.

The price applicable is that set at the date on which you place your order.

Shipping costs and payment fees are recognized before confirming the purchase.

Please note that local charges such as custom taxes may occur and will be shouldered by the buyer once package reaches his/her country.

Privacy Policy

All personal information you provide us with or that we obtain will be handled by Cassidy-Jane Miethke as responsible for the personal information.

Card information is transmitted over secure SSL encryption and is not stored.

Cassidy-Jane Miethke reserves the right to amend any information above without prior notice.